Terms of service

Terms of Service

Last Updated: [DATE]

Welcome to [myjivo]. These Terms of Service govern your use of our website, products, and services. By accessing or purchasing from our website, you agree to these Terms.

If you do not agree with these Terms, please do not use our website.

1. Account Terms

  • You must provide accurate and complete information when creating an account or placing an order.
  • You are responsible for keeping your account and login information secure.
  • You must not use another person's account without authorization.
  • We reserve the right to suspend or terminate accounts that violate these Terms or applicable laws.
  • You are responsible for all activity carried out through your account.

Our store is primarily intended for adult customers, including parents and guardians purchasing products for children.

2. Pricing and Payment

All prices displayed on [myjivo] are in Indian Rupees (INR) unless stated otherwise.

  • Prices may change without prior notice.
  • We make reasonable efforts to display accurate pricing.
  • Applicable taxes, shipping charges, or other fees will be displayed where applicable before checkout.
  • Payments may be processed through third-party payment providers.
  • By placing an order, you confirm that the payment information provided is accurate and that you are authorized to use the selected payment method.
  • In the event of a pricing or payment error, we reserve the right to correct the error and, where appropriate, cancel the affected order.

3. Product Descriptions

We make reasonable efforts to ensure that product names, descriptions, images, specifications, colors, dimensions, and other information are accurate.

However:

  • Actual colors may vary depending on your device or screen settings.
  • Minor differences in appearance may occur.
  • Product specifications may change from time to time.
  • Images may be for illustrative purposes where clearly indicated.

If you have questions about a product before purchasing, please contact us at [hello@myjivo.shop].

4. Order Acceptance

Placing an order on our website does not automatically guarantee that the order will be accepted.

After you place an order, you may receive an order confirmation. We reserve the right to cancel or refuse an order in circumstances including:

  • Product availability issues
  • Pricing or listing errors
  • Payment issues
  • Suspected fraudulent or unauthorized activity
  • Incorrect customer or delivery information
  • Violation of these Terms

If we cancel an order after payment has been received, the applicable amount will be refunded according to our Returns & Refund Policy.

5. Shipping and Delivery

We aim to process and deliver orders within the estimated timeframe displayed on our website.

Shipping times may vary depending on:

  • Delivery location
  • Product availability
  • Shipping partner
  • Weather or other unforeseen circumstances
  • Public holidays
  • Events outside our reasonable control

Estimated delivery times are not guaranteed unless specifically stated otherwise.

Customers are responsible for providing accurate shipping information. [myjivo] is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

For shipping-related questions, contact us at [hello@myjivo.shop], [MON-SAT, BUSINESS HOURS].

6. Returns and Refunds

Returns, exchanges, and refunds are governed by our separate Return & Refund Policy.

Generally, eligible returns must meet the conditions and timeframe specified in that policy.

Products that are damaged, defective, incorrect, or missing parts should be reported within the specified timeframe so that we can investigate and provide an appropriate resolution.

Please refer to our Return & Refund Policy for complete details regarding:

  • Return eligibility
  • Return timeframe
  • Exchanges
  • Refund processing
  • Damaged or defective products
  • Return shipping costs
  • Non-returnable products

7. Prohibited Uses

You agree not to use our website or services for any unlawful or unauthorized purpose.

You must not:

  • Violate any applicable Indian law or regulation.
  • Attempt to gain unauthorized access to our website, systems, or accounts.
  • Introduce viruses, malware, or other harmful code.
  • Use automated systems to scrape or collect information without authorization.
  • Misrepresent your identity or payment information.
  • Engage in fraudulent transactions.
  • Interfere with the security or functionality of our website.
  • Copy, reproduce, or commercially exploit our website content without permission.
  • Use our products, website, or services to infringe the rights of others.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

8. Intellectual Property

All content on [myjivo], including logos, brand names, graphics, photographs, text, designs, website layouts, and other materials, belongs to [myjivo] or its respective licensors unless otherwise stated.

You may not reproduce, modify, distribute, sell, or commercially use our content without prior written permission.

9. Limitation of Liability

To the extent permitted by applicable law, [myjivo] will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

We are not responsible for circumstances beyond our reasonable control, including:

  • Natural disasters
  • Government restrictions
  • Internet or technology failures
  • Shipping partner delays
  • Strikes or disruptions
  • Other unforeseen events

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable Indian law.

10. Disclaimer

Our website and services are provided on an "as available" basis.

While we make reasonable efforts to maintain accurate information and reliable website functionality, we do not guarantee that:

  • The website will always be available or uninterrupted.
  • The website will be completely error-free.
  • Every product will always be available.
  • All website content will always be completely accurate or current.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, products, services, or applicable laws.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

12. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from or relating to these Terms, your use of our website, or purchases made through [myjivo] shall be subject to the jurisdiction of the competent courts in Faridabad, Haryana, India, subject to applicable law.

Nothing in these Terms limits any mandatory consumer rights or remedies available to you under applicable Indian law.

13. Contact Us

If you have questions regarding these Terms, please contact us:

Store: [myjivo]
Owner/Legal Entity: [LEGAL BUSINESS/OWNER NAME]
Address: [FULL BUSINESS ADDRESS, NIT-3, FARIDABAD, HARYANA, INDIA]
Email: [hello@myjivo.shop]
Phone/WhatsApp: [PHONE NUMBER]
Business Hours: [MON-SAT, BUSINESS HOURS]
Website: [WEBSITE URL]

We aim to keep our policies clear & Transpaarent