Refund policy

Return & Refund Policy

Last Updated: 10-september-2026

At myJIVO, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help with eligible returns, exchanges, and refunds.

Please read the following policy carefully before requesting a return.

1. Return Eligibility

You may request a return if:

  • The product is unused and in its original condition.
  • The product is returned with its original packaging, tags, and accessories, where applicable.
  • The product has not been damaged, altered, washed, or misused.
  • The return request is made within [7 days] of receiving the order.
  • You provide the order number and other information reasonably required to process the request.

Products that do not meet these conditions may not be eligible for return.

2. Return Timeframe

Return requests must be submitted within [7 days] of delivery.

To request a return, contact us at:

Email: [hello@myjivo.shop]
Phone/WhatsApp: [PHONE NUMBER]

Please include your order number, product name, reason for return, and photographs/videos where applicable.

Once your request is approved, we will provide instructions for returning the product.

3. Refund Process & Timing

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be initiated within [2–3 days] after the returned product passes inspection.
  • The amount will generally be refunded to the original payment method.
  • Depending on your bank or payment provider, the refund may take an additional [5–7 business days] to appear in your account.

Shipping charges, if applicable, may be non-refundable unless the return is due to a damaged, defective, incorrect, or wrongly delivered product.

4. Exchanges

We may offer an exchange for an eligible product, subject to availability.

You may request an exchange within [7 days] of receiving your order.

If the replacement product is unavailable, we may offer a refund or another suitable resolution.

5. Damaged, Defective or Incorrect Products

We take product quality seriously.

If you receive a product that is:

  • Damaged during delivery
  • Defective
  • Missing parts or accessories
  • Different from what you ordered
  • Incorrectly delivered

please contact us within [48 hours] of delivery at [hello@myjivo.shop].

Please provide:

  1. Your order number
  2. A description of the issue
  3. Clear photographs/videos of the product
  4. Photographs of the packaging, where relevant

After verification, we may offer a replacement, exchange, repair, or full refund, depending on the situation and product availability.

For approved damaged, defective, or incorrect-product claims, myJIVO will bear the applicable return shipping cost.

6. Non-Returnable Items

For hygiene, safety, and product-specific reasons, certain products may not be eligible for return, including:

  • Products that have been used or damaged after delivery
  • Products without their original packaging or accessories
  • Products that have been modified or altered
  • Products marked as non-returnable on the product page
  • [OTHER NON-RETURNABLE PRODUCTS, IF ANY]

This does not affect your rights regarding products that are defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws.

7. Return Shipping Costs

Customer-initiated returns

For returns due to change of mind, incorrect selection, or other customer preference, the return shipping cost will be:

[BORNE BY CUSTOMER / FREE RETURN SHIPPING]

Damaged/defective/incorrect products

If the product is damaged, defective, or incorrectly delivered, myJIVO will cover the applicable return shipping cost, subject to verification.

8. Refund Deductions

Where applicable, we may deduct costs that are permitted under this policy and applicable law, such as return shipping charges for customer-initiated returns.

We will communicate any applicable deduction before processing the refund.

9. Cancellation

Orders may be cancelled before they are shipped by contacting us at [hello@myjivo.shop].

Once an order has been shipped, cancellation may no longer be possible and the order may need to be handled through our return process.

10. Contact Us

For any return, refund, or exchange-related questions, please contact us:

Store: myJIVO
Address: NIT-3, Faridabad, Haryana, India
Email: [hello@myjivo.shop]
Phone/WhatsApp: [PHONE NUMBER]
Website: [WEBSITE URL]

We aim to make the return and refund process simple, transparent, and fair for every myJIVO customer. 💛