Shipping policy

Shipping Policy

Last Updated: 06-Sep-2026

At myJIVO, we want your order to reach you safely and on time. This Shipping Policy explains our shipping methods, delivery timelines, costs, and what to do if you experience a delivery issue.

1. Shipping Methods

We currently offer:

  • Standard Delivery: Delivery within [2–3 days]
  • Express/Quick Delivery: [AVAILABLE IN SELECTED LOCATIONS / NOT CURRENTLY AVAILABLE]
  • Same-Day Delivery: [IF APPLICABLE]

Available shipping options may vary depending on your delivery location and product availability. The available options will be shown during checkout.

2. Delivery Timeframes

Estimated delivery time is [2–3 days] from the date your order is shipped.

Delivery times may vary depending on:

  • Your location
  • Product availability
  • Courier partner
  • Weather conditions
  • Public holidays
  • Unforeseen logistical circumstances

The delivery timeframe shown at checkout is an estimate and may occasionally change due to circumstances outside our control.

3. Shipping Costs

Our shipping charges are:

  • Orders below ₹1,000: Shipping fee of ₹100
  • Orders of ₹1,000 or above: Free shipping

[REPLACE THESE AMOUNTS IF YOUR SHIPPING CHARGES CHANGE]

Any applicable shipping charges will be displayed clearly during checkout before you complete your purchase.

4. Order Processing

Orders are generally processed within [1 business day] after successful payment and order confirmation.

Orders placed on [MON-SAT] will be processed according to our normal business hours.

Orders placed on Sundays or public holidays may be processed on the next business day.

Once your order has been handed over to our delivery partner, you will receive shipping/tracking information where available.

5. Tracking Your Order

Once your order is shipped, we may provide you with:

  • Courier partner details
  • Tracking number
  • Tracking link
  • Estimated delivery date

You can use the tracking information to check the status of your shipment.

If you have not received tracking information within [X DAYS] after your order is confirmed, please contact us at [hello@myjivo.shop].

6. Delivery Issues and Delays

While we aim to deliver every order within the estimated timeframe, delays can sometimes occur due to circumstances beyond our reasonable control.

These may include:

  • Weather or natural events
  • Courier delays
  • Incorrect or incomplete delivery addresses
  • Public holidays
  • High order volumes
  • Transportation disruptions
  • Events outside our control

If your order is significantly delayed, please contact us at [hello@myjivo.shop] with your order number. We will work with our delivery partner to help resolve the issue.

Incorrect Address

Customers are responsible for providing an accurate and complete delivery address.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, [additional shipping charges may apply / we will contact you to arrange redelivery].

Package Damaged During Delivery

If your package appears significantly damaged when delivered, please take photographs of the package and product and contact us at [hello@myjivo.shop] within [48 hours] of delivery.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

7. Missing or Incorrect Items

If you receive:

  • A missing item
  • The wrong product
  • An incomplete order
  • A product damaged during delivery

please contact us within [48 hours] of receiving your order.

Please provide your order number and clear photographs/videos where applicable so that we can investigate and assist you.

8. International Shipping

Currently, [myJIVO does not offer international shipping / myJIVO offers international shipping to selected countries].

If international shipping is available, applicable shipping charges, taxes, customs duties, and delivery times will be communicated at checkout or before the order is confirmed.

Any customs duties, import taxes, or other charges imposed by the destination country may be the responsibility of the customer unless otherwise stated.

9. Contact Us

For questions regarding shipping or delivery, please contact:

Store: myJIVO
Address: [NIT-3, Faridabad, Haryana, India]
Email: [hello@myjivo.shop]
Phone/WhatsApp: [PHONE NUMBER]
Business Hours: [MON-SAT, BUSINESS HOURS]

We’re committed to making your myJIVO shopping experience simple, transparent, and reliable. 💛